Services

Revenue Management Services

Electro Cuts offers the following Revenue Management Services which specifically focus on data integrity:

Revenue enhancement services – analyzing municipalities revenue base and identifying revenue enhancement opportunities through:

• Correct billing
• Efficient billing processes
• Cleanup of debtor data
• Optimizing identification and management
• Promoting consumption efficiency and error analysis

Debtor management through:

• Debtor data cleaning
• Implementation of credit control processes
• Identification of redundant or duplicate debtors

Department and Public institutions debt resolution – resolution and settlement of all long outstanding debt and billing errors related to services provided

Utility tariff analysis and evaluation to:

• Ensure correct tariff application to in the billing process
• Comply with existing regulatory bodies and ordinances

Field audits – customer and meter audits for updating of the billing database

Credit Control Services

Electro Cuts uses a communication platform where notifications are delivered to the consumers as well as to the employees in the field. Credit control consists of the following services:

• Sending SMS reminders
• Delivery of final demand or pretermination letters
• Printing of final demand and pretermination letters
• Disconnection and reconnection of electricity supply
• Restricition and normalisation of water supply
• Illegal consumption investigations

Tampering with meters

• Taking a photograph
• Disconnection of electricity supply and removal of the meters as evidence in court
• Completion of required documents for prosecution including appearance in court if required
• Auditing of all meters and identification of unlawful users
• Resealing of meters

Auditing of Electricity Meter

• Check for power supply to electricity meter
• Check if meter functions according to standard
• Check wiring for specific thickness, proper connections, and if breaker is according to standard, if not replace wire, tighten lose connections on meter and replace breaker.
• Check that meter box is in proper condition, if not repair if possible or replace
• Record meter reading and meter number
• Take photos at every audit and make them available for inspection.

Auditing of Water Meter

• Check that water meters are fitted in specified meter box; if not, for meters in new boxes
• Check that meter is easily accessible (above ground level), in working condition with no leaks. If meter is too deep, lift the meter, repair links if necessary and/or replace the meter.
• Record meter reading and number
• Take photos at every audit and make them available for inspection

Meter Reading Services

Electro Cuts uses state of the art software and technology to read all meters for electricity and water. Meter reading consists of the following services:

• Reading of meter for billing purposes
• Capturing meter readings electronically using handheld devices and/or cellular phone technology
• Uploading of data to the Municipalities financial system using a single file interface
• Error management of meter readings captured including the use of software to illuminate “benchmark”
• Identification and repair of water and electricity leaks
• Identification of broken or damaged security seals, meter defects and tampering